EB
Elaine B

1 reviews | Active since Feb 2013

17 Nov 2020, 09:04

Disappointment in Management

I had an incident a couple of months ago when I tried to purchase over R2000.00 in cat food via Game online, and because my area was not listed I couldn't do the transaction. After spending most of MY data getting Game stores to load my area which took about 9 days, I lost out on the special deal. A good Samaritan by the name of Tammy came to my rescue and apologized for the incident and requested I send a letter of sponsorship to Game Mass Discounters to honour their hic-cup. Well guess what, the time has finally come to say GOOD BYE to Game for their poor customer service and poor complaints department as not one word or phone call was made to me. I will not recommend GAME/MASS DISCOUNTERS to anyone and my business in purchasing cartridges for 6 different printers, and animal feed , and other items, will be given to a more reliable source of business for people that care! If there was a MINUS zero rating I would've chosen that one

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Replies (1)
Game
Game's reply17 Nov 2020, 14:17
Official
Hi Elaine,

Thank you for taking my call.

I'm truly sorry that your query hasn't been resolved and that you missed out on the promotion. Please know this is not the experience we want you to have. 

I will be looking into having this sorted for you as quickly as possible and will revert to you.

Kind Regards
Suhayfa Gabriels

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,