Disappointing service from Game Kenilworth

<p>On the 13th January 2017 I sent GAME Kenilworth an email informing them of my Defy Gas stove which wasn't working properly. It was still within the warranty period. I received a response on the same day requesting my cell phone number so they could make arrangements for a technician to come out.</p> <p> </p> <p>Long story short, It's 4 months later and I only received the new stove on Saturday past (29 April 2017), after numerous calls and emails requesting feedback, but not receiving any. AND after having to go to the store on Thursday (27 April 2017) when it was extremely busy, and still they made me stand in queues before assisting me.</p> <p> </p> <p>Because no-one responded to my mails, I was forced to keep calling them, using how much of my own airtime.</p> <p> </p> <p>Up until today, 02 May 2017, I am still waiting for a technician to come and install the gas stove - because by law you need to have it installed by a professional and have to obtain a certfiicate from them. I'm meant to receive a call today to set up a time for them to come install (but nothing yet)!!</p> <p> </p> <p>This is by far the worst service I've experienced yet. And from a big store such as Game, I would never have expected it.</p>