Disappointing service

Very displeased with Game Worcester. I bought a stove last Sunday the 26th of May only to discover,like always they don have any stock available. I was told they have placed an order and it would arrive this Saturday 1st of June. When i phoned to find out if it has arrived, to my surprise I was told "oh sorry the truck with the order was cancelled an hour ago" to which i asked why no one notified me an hour ago and the response i got was "oh we probably could have". I already paid fot the stove and nobody even bothered to just inform me it won't get here as promised.what kind of customer service is that