Disappointing Service

On Monday, we realised our KIC fridge wasn't working properly - everything in the fridge was warm, despite being at the highest cooling level. On Tuesday morning, I contacted the Game store in Ballito Bay Mall where the fridge (which is still under warranty) was purchased from. I spoke to a consultant and submitted the requested documentation and was told that a call would have to be logged with KIC and that a technician would only come out to look at it within 48 hours. On Thursday morning, I received an email from someone at KIC to confirm whether or not I want to log a call. I was quite annoyed as I was under the impression this had already been done on Tuesday... My husband contacted Game and spoke to the manager who assured us the matter would be escalated and attended to... It's Friday afternoon and we have still received no feedback... when we call to check, we're told there's a technician waiting outside our gate and that they confirmed with us that they would be coming. When questioned as to who he spoke to and when, we got evasive answers drenched in bad attitude... For a product that's still under warranty, I really expected better service. We've had to throw out so much food and fresh produce, which is so wasteful in these difficult economic times... I really expected better... Especially from Game...