Disappointing HP laptop_ Game Canal Walk

Me and my partner bought an HP 15s AMD Ryzen™ 5 7520U 8GB RAM 512GB SSD Laptop in August 2024 for my daughter for her online schooling.

Two month or so in,it gave hassles slow and the 'S' key was hard to press.

My partner wrote an e mail to Massmart, they advised that we return the device where we purchased it,in Canal Walk.

We were however in Durban for a while.

We eventually returned the device ,made trips a few times those trips were fruitless as there was no technician on sight.

The assistant wrote in the laptop to be booked in. We were asked to take the laptop to the technician,who fiddled with the laptop.

Nothing much changed, we took the laptop.

We noticed recently noticed that the ***** at the bottom of the laptop is missing.

We made yet another trip to Game yesterday,we explained what happened. The technician dismissed after making us wait for almost 15 minutes.

Asked us to go a electrical shop to buy another *****, this totally unacceptable paying almost R9 000 for a malfunctioning device.