1 reviews | Active since Jan 2017
<p>On the front page of the current Game advert there is a really good package for two Lenovo Notebooks. I contact the Games store in Ladysmith on Friday morning asking if they had stock and considering that I was interested in the contract asked if I could e-mail all the required documents because I could only come on Sunday. Being fairly new to this area I actually contacted the wrong store because Newcastle is actually the store closest to where I currently stay in Vryheid. The Merchandise Manager was very friendly and said that I could bring the documents in on Sunday morning and he would keep a package as side for me. I only realized my mistake when driving to the store but fortunately they said that they had stock but tgen proceeded to tell me that there is a 24 hour waiting period so I would not be able the get the package on the day. Feeling frustrated because I needed a laptop fairly urgently I decided to buy the laptop instead but while traveling back to Vryheid I realised that this was not what I wanted and was getting the short end of the stick. I believe that Game should advise customers of this waiting period which would have saved me the cost of traveling 260 km's and wasting 4 hours of my life. I will reluctantly return the laptop next Sunday and never have any dealings with Game. The manager who I spoke to in Ladysmith could also advised me of this if this is in fact Game's policy. Thoroughly disappointed.</p>
We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter we wish to confirm that the store is in the process of finalising your contract which you can collect at your convenience as they have put the stock away for you.
We thank you for your patience in this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to confirm that the store is in the process of finalising your contract which you can collect at your convenience as they have put the stock away for you.
We thank you for your patience in this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
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