Disappointing experience with Game

Due to lock down and working purposes I purchased a laptop online with Game on the 29th April 2020. Once the transaction was done I was informed that it would take 5 - 7 working days. As the days past I thought that due to the virus it would be delayed a bit longer i.e approximately 10 days. It eventually came took much longer and so I emailed Game, which to this day have not received an email back. So I decided to contact them via telephone only to be told that they are "looking" for stock, so I said that was fine. Days pasted again - Middle of May. By the 25th of May I received an email from Game stating that they were "refunding" me as they couldn't find the laptop. On the 03 June I received an sms saying that Game are working tirelessly to provide me with a refund. I thought my money would be in a few days later. I then on the 8th of June contacted Game again to find out about my refund and the gentleman said that I was supposed to forward my banking details on the email that I received on the 25th May, but on that email it doesn't state that I must provide my banking details, so he asked me for my email address which I gave him and said that I must put my banking details on the email and he would forward it to the Finance Department. Anyway 5 minutes later I got the email provided my banking details. The Thursday 11th June I still hadn't received any refund so i emailed the gentleman again and he said the refund was in "process" and depending on my bank I would receive it soon. And guess what today the 15th June I STILL haven't received my money. I then contacted Game again. I couldn't hear anything what the lady on the other side had to say due to a bad line, but she apologized for the inconvenience is what I heard and would contact the gentleman that emailed me and see what was going on.

This experience has been extremely frustrating and if I could have my way I will never purchase a product online with Game again. They had no communication whatsoever with me during this ordeal and I had to contact them all the time, where after almost 2 months nothing has been resolved. I never received my laptop and I still have not received my money.

I hope this will be resolved very soon as today it has been 48 days since i purchased the laptop online.