Disappointing experience

I recently had a disappointing experience with [Game Store] as they failed to deliver my order within the promised 2-5 days. Despite multiple assurances that my order would be delivered promptly, I have been told the same thing for the past 3 days with no sign of my package. To make matters worse, they even cancelled one of the items from my order and have failed to issue a refund for the product. This level of inconsistency and lack of communication is unacceptable and has left me feeling frustrated and unsatisfied with their service. I hope that [Game Store] can address these issues and improve their customer service in the future.