Disappointing customer service at Game

I recently went to a Game store at Mall of Africa to purchase a cellphone charger during this lock down period and was informed that it's not an essential item and can not be sold to me. This was a concern for me as I thought to myself what is the use of having a cellphone which is not charged? Is a cellphone not an essential tool of communication? I was informed that they only sell a full cellphone package and not accessories. This is of no use to me as I have a good functioning device it just needs to be charged.

I met with a gentle who I was told was the manager of the store and disappointed to say I didn't have a pleasant experience with him and the other staff members who were around him. They made a mockery of me saying the government said they must not sell the cellphone chargers. I asked him can the store escalate this matter to the 'government' who has put out this regulation as a consumer has made a complaint about an item that is essential but has been deemed as a non essential item? I was met with resistant and a great deal of being unhelpful from his part.

I left the store highly disappointed at their customers service.

I contacted their call centre which has not gotten back to me in.

Highly disappointed with Game.