Disappointed with online service ar Game stores

I bought a Hisense 16kg washing machine online for my mom which was on sale for the price of R7 499,00. I paid the requested amount via FNB FET, and the order showed it would be delivered to my mom's place at Phalaborwa on 22 June 2022. Since paying for the machine on 15 June 2022, l have not received any communication from Game to date, the 27 of June 2022. I am scared to order anything online from Game, it was my first and last time. I have always bought studf online without challeneges. I am so disappointed.