Disappointed with Game Pinecrest and Westwood

I've had two problems in different stores, firstly I went to the first store and asked a staff member to let me know if they had any more stock of cat food that was on special, they said they would check and left, I waited standing next to pet food for 30 minutes, after giving up and leaving the store after putting on a complaint and never hearing anything back, and that has been three weeks now. Secondly this past weekend I bought a washing machine and had to pay for delivery and was told that it would be delivered the following day. The following day I get home early to be home at the time I asked to have it delivered at 4:30, I also get phoned at 1 o'clock saying they are outside, I said no one is home at that time, which is why I requested 4:30, on the phone I was told that he was just going up to hillcrest and he will be there by 4:30/5pm. After waiting two hours I get told sorry he couldn't deliver it as he apparently broke down and it was too late to still drop it off, and told me that it will be here the following day, which has passed now without hearing anything. I've spent money and have nothing but lies from Game. I am terribly disappointed with both stores.