LL
Lawrence L

1 reviews | Active since Mar 2024

06 Nov 2024, 11:51

Disappointed with Game Online shopping experience

I am very disappointed with the service I received from Game. If my order isn’t delivered today, my relationship with the store will end here.

Firstly, the delivery date shown online doesn’t match the information provided by staff. On top of that, the staff members themselves give conflicting information, showing a lack of empathy and consistency. It feels as though they are solely focused on making a sale, forgetting that there’s a real person behind each purchase.

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Replies (1)
Game
Game's reply07 Nov 2024, 13:44
Official
Hi there Lawrence, thank you for reaching out to us. I sincerely apologize for the frustration and disappointment you’ve experienced. This is not the level of service we aim to provide. Rest assured that we currently have an agent actively working on your case and looking into this matter.