BM
Busi M
1 reviews | Active since Dec 2021
24 Apr 2025, 18:10
Disappointed with defective fridge received from Game Store-Pavilion branch.
I am highly disappointed in the customer service line . On 22/4/2025 A fridge was delivered to me and I have been patient and told my complaint will be escalated, yet still today on the 24/04/2025, this poor quality fridge has not been fetched and I have not been assisted in anyway. My groceries have all gone off and I have had to throw away food. The fridge has scratches inside. It is missing a wheel in front, thus cannot stand upright. Then under the fridge is in tatters and looks like it was patched up. I have reached out to the Game Pavillion and was told to get someone to assist me in looking for an adjustable wheel that is not existance. Is it acceptable that I payed R6800 for a fridge and was given a defect and 3 days later I'm still stuck without a solution.
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Replies (5)0
Replies (5)
Game's replyOfficial
25 Apr 2025, 09:26Hi Busi, thank you for getting in touch. I'm sorry that your fridge is in poor condition and that it hasn't been sorted. There is an agent handling your query and we will advise her that she should get in touch with the store to sort this out.
Game's reply25 Apr 2025, 09:26
Official
Hi Busi, thank you for getting in touch. I'm sorry that your fridge is in poor condition and that it hasn't been sorted. There is an agent handling your query and we will advise her that she should get in touch with the store to sort this out.
BM
Busi M's updateReviewer Update
25 Apr 2025, 14:40I have received a call at 13h45 and told I can only get an exchange an a new fridge on 29/042025 as Monday is a public holiday.
It must be nice that Game can enjoy a public holiday whilst my family will suffer for an entire week without a fridge and rotten groceries.
It must be nice that Game can enjoy a public holiday whilst my family will suffer for an entire week without a fridge and rotten groceries.
BM
Busi M's update25 Apr 2025, 14:40
Reviewer Update
I have received a call at 13h45 and told I can only get an exchange an a new fridge on 29/042025 as Monday is a public holiday.
It must be nice that Game can enjoy a public holiday whilst my family will suffer for an entire week without a fridge and rotten groceries.
It must be nice that Game can enjoy a public holiday whilst my family will suffer for an entire week without a fridge and rotten groceries.
Game's replyOfficial
25 Apr 2025, 15:05Hi Busi, I understand your disappointment and frustration with the matter. Sadly, the courier doesn't operate weekends and public holidays. Your query is being dealt with by a senipr agent.
Game's reply25 Apr 2025, 15:05
Official
Hi Busi, I understand your disappointment and frustration with the matter. Sadly, the courier doesn't operate weekends and public holidays. Your query is being dealt with by a senipr agent.
BM
Busi M's updateReviewer Update
25 Apr 2025, 15:19I have reported this issue from Tuesday and have been gaslight by the employee at Pavillion branch when I told them that there was a missing wheel in the front of the fridge and the underneath is torn and damaged. They insisted that's how the fridge looks like and it can stand as is. My complaint has not been dealt with the urgency it needed. I live literally less thar 6km away from the store and still within these four days my complaint has not been attended.
I am truly disappointed in their treatment of me and am left wondering why they have treated me like an idiot as if I am not deserving of respect like any other human being.
I will no longer be a customer of game and will also ensure my extended family doesn't buy anything from a brand that treats certain people this way.
I am truly disappointed in their treatment of me and am left wondering why they have treated me like an idiot as if I am not deserving of respect like any other human being.
I will no longer be a customer of game and will also ensure my extended family doesn't buy anything from a brand that treats certain people this way.
BM
Busi M's update25 Apr 2025, 15:19
Reviewer Update
I have reported this issue from Tuesday and have been gaslight by the employee at Pavillion branch when I told them that there was a missing wheel in the front of the fridge and the underneath is torn and damaged. They insisted that's how the fridge looks like and it can stand as is. My complaint has not been dealt with the urgency it needed. I live literally less thar 6km away from the store and still within these four days my complaint has not been attended.
I am truly disappointed in their treatment of me and am left wondering why they have treated me like an idiot as if I am not deserving of respect like any other human being.
I will no longer be a customer of game and will also ensure my extended family doesn't buy anything from a brand that treats certain people this way.
I am truly disappointed in their treatment of me and am left wondering why they have treated me like an idiot as if I am not deserving of respect like any other human being.
I will no longer be a customer of game and will also ensure my extended family doesn't buy anything from a brand that treats certain people this way.
Game's replyOfficial
25 Apr 2025, 16:05Hi Busi, I will pass on your complaint to the agent handling your query.
Game's reply25 Apr 2025, 16:05
Official
Hi Busi, I will pass on your complaint to the agent handling your query.