Disappointed with bad customer service and professionalism!

On the 28th of November we ordered a TV online at Game. Over a week later we had not heard anything so we called to enquire. They finally delivered it on the 8th of December, but it was the wrong TV!!! The TV we received is worth much less than the one we ordered. This has honestly been such a horrible experience. We regularly order online from other retailers and have never experienced such a lack of professionalism and customer service. We phoned the customer care to inform them about the wrong product and we were promised that we would get a call the next day to have this mess rectified. It is now three days later and still nothing!!! At this point I don't even want the TV I ordered I just want my money back!!!!! It's a whole two weeks later!!!! I am so disappointed as we were loyal customers of Game.