Disappointed to say the least

I went into Game Stores in Somerset West Mall today to purchase an electric s****** for my son's 7th birthday which is on Thursday. I was in the Sports section looking for someone to assist me with the 2 different options they had in stock. I do not have a massive budget so wanted to know the difference between the 2 different types of s******s as the price difference is quite large. After about 15 minutes of walking around and seeing no one in sight, I went to Customer Services to ask them to call someone. I waited another 10 minutes and went over to the help desk to ask for the Manager. I was told he was out the store. No one asked me why I wanted to see the Manager but I offered the information anyway. The lady then called out to a guy wandering past and he was apparently the person who was supposed to be in Sports on the other side of the store. When I told him I had been waiting for ages for assistance he told me he had been on tea. I said I hoped it was a good tea because he had just last the store a sale. He looked at me shrugged and walked away. I left the store because I needed to get back to work and called Game Stores customer services and spoke to a "delightful" person called Harry. He was less helpful than the people in store at the Mall. Needless to say, I will not be purchasing anything further from Game Stores and advise you all to avoid the place when there are many other places to go with better service and just as good a selection of stock, if not better.