SC
Shoshi C

1 reviews | Active since Sept 2016

24 Sept 2016, 19:37

Disappointed in service

<p>I bought a samsung phone form game in july. It is a faulty phone. It had a big black spot in the camera and does not connect to wifi as it should. I send it in for repairs and i was called to say it was fixed. When i drove all the way to fetch it. Not of the faults had been fixed. They sent it in yet again, to be assessed and i requested a new phone, they would not give me one.they called me yet again to tell me it was completely fixed. I fetched it . It now connects to wifi only if i sit within 1meter if the wifi modem. When all other gadgets connect throughout my house very well. </p> <p>I am dissatisfied wuth this service and the fact i had to drive up and down three times inorder to collect a still faulty phone. Anyone who askes me about games service i tell them to go somewhere else immediatly and not get themselves into games bad service</p>

0
Replies (2)
Game
Game's reply25 Sept 2016, 10:57
Official

Good day,

We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further investigation.

Regards

Herman van der Berg

Customer Service

***73

***

Game
Game's reply25 Sept 2016, 12:31
Official

Good day,

Store management of Game Rosebank was in contact with you to advise as to the outcome of the investigation and the resolution.

Regards

Herman van der Berg

Customer Service

***

***73