Disappointed - Faulty electrical appliance

Item: Game
Rating: 1
Author: Carelda K

<p>On 8 April 2016 I bought a microwave, on the 14 May 2016 I took it back to Game because it is just not heating. They refused to exchange it, they will be taking it in to be tested and IT WILL TAKE 21 DAYS!!! BUT they tested it there and then in the store and it did not heat???!!!??? Now for 21 days I must sit without a microwave, for such a big store it is really dissapoiting, I use my microwave to its full extend, cook my rice, everything in it and now I must sit without one for 21 days. The grinning of the store manager was just as dissapointing experience, I will NEVER, NEVER again buy a electrical appliance from any Game again. Learned my lesson.</p>

Helpful (0)

Replies (4)

Game's replyOfficial

17 May 2016, 07:48

We acknowledge receipt of your complaint and apologize for any inconvenience caused. We refer you to our mail requesting a contact number and await to hear from you. The information provided to you is incorrect. In accordance with the CPA the item will have to go for an assessment (if within the first 6 months) and this will only take 10 days maximum. Regards. Rina Taute Group Customer Service Advisor *** Tel: ***73

Game's reply17 May 2016, 07:48

Official

Carelda K's updateReviewer Update

17 May 2016, 08:21

What else can you expect?? We will get back to you, like that's gonna happen. I cant express my disappointment in Game!!!

Carelda K's update17 May 2016, 08:21

Reviewer Update

What else can you expect?? We will get back to you, like that's gonna happen. I cant express my disappointment in Game!!!

Game's replyOfficial

17 May 2016, 10:57

We confirm that management contacted you to advise that we will exchange the unit for you.

We await for your return to the store at your convenience.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Game's reply17 May 2016, 10:57