Disappointed Customer – Poor Communication

Good day,

Please note that on Sunday, dated the 5th August 2018 I was at a Game store in Kenilworth, Cape Town to purchase a microwave. As I was about to pay with my game card, I was told that my credit limit is only R130,00 and it's because I never purchased on the account for one year. At no point was I informed about my credit limit status that was changed without my knowledge or consent. I then requested to increase my credit limit and was asked a few questions, after the experience of embarrassment and feelings of humiliation in the store, I was then told that I cannot increase my credit limit and it's confidential although it's my account. My account had always been paid up and I've purchased much more household electrical appliances for my house which costed R3500,00 and above. I am not happy with Game and therefore I request that my account be closed immediately and I want confirmation thereof. I'm very disappointed in the poor communication from Game to myself about my credit status that was changed... Today, dated 13th August 2018 I received an email from RCS to inform me that my account has been closed as per my request, with no apology or any means of trying to repair the customer relationship...very sad!!!