Disappointed Customer

The service I got from Moses apparently he says he is the customer service manager I was shocked, he really need a customer service training as he does not live u to that name then as for the manager Tensy was very professional and had empathy, hope Moses can learn a thing from Tensy. I bought a defy iron on the 04/05/2025 and since I bought it it has stucked on our clothes, I whatsapped the Game customer centre and explained, was told to take it back to the store, I did yesterday and returned back with the sticky iron as I was told defy products are no longer refunded, I asked why was this not explained at point of sale and Moses was just being rude and arrogant the whole time until I asked for Tensy who showed empathy and tried to calm me down and explain even though I just lost R300 just like that as I must buy a new iron and am scared as last week I bought a washing machine for R5000 from Game as I am thinking if it will have a fault I would have lost my money. I want to advice people to not buy appliances from Game as the warranty does not work its just there for show. What a big store am so dissappointed.