Disappointed Customer

Good day

I would like to lodge a formal complaint against Game Store Mall of the South.

Last year I bought a generator from Game and had not used until this year when the string snapped.

The week before lock down moved to level 4 I personally went to Game as there was and still have a 1 year warranty.

Since walking into the store that day I was advised to speak to the lady at customer services to have the generator booked in but I was told that due to the new system implemented they need to go on training the following Tuesday and then on Friday of the same week I need to bring the generator to be booked in.

My brother then sent in the Friday with the generator to be turned back home and was told that we needed to call first.

I then called the following Monday just to be sent frome pillar to post. From customer services to the area where the generators are checked and then again back to customer services.

I went back the Friday of the week I had called in to receive no service and when I got there I was told that I needed to pay for reasons I dont understand. Today is the 21 September 2020 and I'm still waiting to hear from the gentleman who came to customer services to take my details and never called me back to date since June 2020.

I am not sorry to say this but I am very disappointed in the service from Game Store at Mall of South because I was promised that I would be called and will be assisted but I'm still waiting.

I need this resolved ASAP and my generator fixed before the warranty ends which I will not be held accountable for because I did the running around even had to pay someone twice to load the generator onto his ban just for us to be turned back home twice.

Yours Sincerely A very displeased and disappointed customer