Disappointed customer

I purchased a fan an then it wasn't working took it back to games as still in the warranty period. The lady who helps me says in the meantime i should purchase a new fan if i so desperately need a fan for the recent heat to which i did as i have a small kid at home an she says the repairs takes 2 to 3 weeks. I tried calling them yesterday as i gave in my fan on the 29 January. The lady answered me an said she will call bak in 30mins. Gone 2hours tried to get through the repair department futile after waiting 30mins. I asked the person at reception too took his name down said he will get bak to me shortly but still no feedback. Poor customer services sad to say will be closing my game account which such high interest rates but poor customer service.