Disappointed customer

I bought a fridge 3 months ago it became faulty on the 16 of February which I reported to Game a technician came to look at it and after that I had no feedback whatsoever,I called a consultant advised he will escalate my matter nothing happened I called again another consultant advised she will escalate the matter and I will be called after 24-48 hours and no one called me, I have no fridge and no-one is assisting me as if I did not pay for it, I’m really disappointed at Game.