Disappointed by Massmart
<p>Firstly, I'm dissapounted that the benefits of having a store a Dion store card did not materialise. Secondly Dion advised I go to Game because they had an item on stock but it wasn't registered on their System. Thirdly, i went to Game and purchased, I had to call the store several times after they had promised my fridge would be delivered on Saturday and this was not done. This is challenging because I had planned around the delivery for Saturday and was promised this would happen and called about 5 times and was not advised delivery would not happen! The store named would be Game but I could not pick them up on the drop down list. The 3rd item is the most disappointing.</p>
The fridge has now been delivered, after calling Game this morning. Now my disappointment is only related to the store card benefits portion of the review.
The fridge has now been delivered, after calling Game this morning. Now my disappointment is only related to the store card benefits portion of the review.
We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.
Senior Management would like to contact you but the number provided is incorrect. Please advise by sending your number to us.
We are glad you received your item and trust you will have a lot of joy from it.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.
Senior Management would like to contact you but the number provided is incorrect. Please advise by sending your number to us.
We are glad you received your item and trust you will have a lot of joy from it.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter we wish to confirm that the store will refund your the delivery charges and is awaiting further details to assist you further.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to confirm that the store will refund your the delivery charges and is awaiting further details to assist you further.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
No refund has happened as yet but I have just responded to an Andre Geldenhuys who works at the Game store.
***
details are also on record on the complaint I sent to your card division and haven't received a response via email it seems
Thanks
No refund has happened as yet but I have just responded to an Andre Geldenhuys who works at the Game store.
***
details are also on record on the complaint I sent to your card division and haven't received a response via email it seems
Thanks
