Disappointed and shocked

yesterday (14/06/2023) i visited Game Fleurdal in Bloemfontein. the only Game store, because of ***** that took place on my account and as advised by the ***** department. i got there and was directed to the credit desk for assistance. the lady at the desk told me that she would not be able to assist me as they do not have a computer, mind you the only thing they needed to do was give me a form to fill in and make copies of my id and store card.As if that was not weird enough considering they sell laptops in store she said i must go to Makro so that they can assist me as they have a computer. i drove almost 9km to get there i must drive another 8km just to get a form.

I could not believe my ears , and the fact that she could not care less that it is an inconvenience to me as the customer whom had just gone through the shock of discovering ***** on her account. i just hope i will get assistance with the case unlike what i got in-store.