Disappointed and Frustrated at Game Stores

I have been sending my insurance claim to ***. I do not even get a response of acknowledgement. I tried calling in a several times which you hold forever only to get a response that all the people working on claims are working from home and will not be able to get hold of them. I have been receiving phone calls harassing me regarding my account, I have been a good customer before until COVID happened. I feel you are doing deliberately so that my insurance lapses so I am not able to claim.