MS
Morris S

1 reviews | Active since Sept 2024

26 Sept 2024, 10:19

Disappointed and ****ed customer: Game online

Really disappointed and ****ed customer because of false advertising I placed and order of an HP laptop and a laptop bag online on the 19th of September 2024 and the order for both items were confirmed and the websited on the day showed they had 4 laptops left in stock. On the same day I even recieved an order confirmation email from Game stating that the order has been processed and I'll be notified when its on its way to me. Expected delivery date was suppose to be on the 23rd of September 2024. So far I only recieved the laptop bag which was delivered on the 20th of September 2024.

Currently when I check the order status for the laptop it still says order confirmed still to be delivered by 23rd of September.

On the 22nd of September 2024 I then recieved a consignment delay email from Game stating there has been a slight delay with my order and that they are working on it and I will be notified as soon as my order is ready.

Until today today the 26th of September 2024 haven't heard anything from Game then I decided to follow up on the order with customer care and to my surprise I'm being told my order was canceled due to stock availability without any communication.

And how is that even possible since when I placed my order and when they confirmed my order their website showed they had 4 laptos in stock, and even right now as I'm typing their website Game.co.za shows they have 3 laptops left in stock.

How did my order get canceled due to stock availability when they currently have the laptop in stock.

How unprofessional is it to confirm my order and let me know but can't let me know when canceling my order worst part when there is stock available.

Now what do I do with the laptop bag I've already recieved without the laptop, must I give it to some kid and use it as a school bag?

Now I'm stuck without a laptop to do my school as the one I had died on me and I was hoping Game would quickly come through for me.

What I suffered is purely false adverti*****t and I advise every everyone to not fall victims to Game like I did, I'm really disappointed and ****ed with Game and never shopping with them online ever again as they are not reliable.

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Replies (1)
Game
Game's reply26 Sept 2024, 15:15
Official
Hi Morris, thanks for getting in touch. I'm sorry about the delay and for the sudden cancellation of your order. An agent will be contacting you shortly to discuss the matter.