Disappointed and angry

What is happening with Game's customer service? Is this what Massmart stands for, a lack of respect, accountability and responsibility for their customers? What does one have to do to get their query solved by Game? It's the 10th July 2020 I still have not received feedback from the Jabulani branch about the progress of my TV. I requested that I get a new TV I mean it's been too long, what is it that I must do so they can take me seriously? I am tired of dealing with this TV issue you go to the store to enquire they give you bad attitude, you phone the store they take you from one person to the other without answers. Can someone contact me regarding this asap