Disappointed

Dear Game, I am writing to express my disappointment with my recent Online shopping experience. On November 28th, I placed an order for headphones, pillows, and cupboards. The order number is ***. I went to the Wonderpark store to collect my order, but I was only given the headphones and pillows. I was told that the cupboards were sent to the Menlyn store by mistake. I contacted customer service to ask if I could pick up the cupboards from the Soshanguve store instead, but I was told to wait until they resolved the issue. I also spoke to IRFAAM,who claimed to be a Senior Manager. IRFAAM told me that he could not help with delivery, but that he could process a refund for me. However, I have been waiting for over a week and have not received a refund. I am very unhappy with this situation. I feel like I have not been treated with respect or given the service I deserve as a customer. I have spoken to several different people in customer service, i I have not been able to get the help I need. I feel like I am being given the runaround. I am still waiting for my refund and am very unhappy with the lack of progress.

I hope this issue is resolved soonest.

Unhappy Customer Boitumelo ***