Disappointed

<p>Since when is it not possible to set a product aside for a customer? Other Retailers do it like Pick n Pay and Woolies...</p> <p> </p> <p><br />I walked into Game retailer store this morning and went to their Electronic section for a sale they have going on their Lenovo laptops. Now being the realistic customer I am, when an item is on special and I dont have the cash, i know that by the time i actually have the cash the item will be out of stock or the retailer will say " sorry ma'am its while stocks lasts". So i walked into the aisle, asked this short indian looking fellow if it would be possible for them to set the laptop aside for a week. He tells me point blank "no" and gives a long story abt the fact that what if i dont collect it or another customer wants it and so on. I just looked at him and i didnt even bother to speak to a manager because i was so disgusted. Now i work in customer service myself and if my customer was to ask me, I would have said we can see about it or atleast take contact details or something. Now i didnt bother to go ask for this guys name but i did however go to the competitor MAKRO who has done what i originally expected from Game, SET THE PRODUCT ASIDE FOR 7 DAYS! </p> <p> </p> <p><br />If the complaints dept should decide to call me , I won't ask for compensation or anything because to be honest I lost nothing but respect for this retailer and Im ever sorry I wasted my time. I dont care abt policies and procedures. I care abt being valued as a customer. Sadly they have embarrased themselves infront of my mother who is a senior in one of their competitor stores and news travels quite fast in that industry.</p>