Disappointed

I bought a mini volkano ups for wifi on the 11 July 2023.Today it stopped working, return it to game Jabulani mall. They tell me that they are taking it for repairs. It's not even 6 months since I bought this ups. Wasn't I supposed to get a refund or a new one??? You could see that the lady at customer care tills doesn't even know what to do with my case. She called someone on the phone and said it will be taken for repairs. Please fix this my daughter is writing exams on Monday I need the ups for loadshedding