Dions/VeryMark Passing the buck.

I bought a Genesis vacuum cleaner at Game some years ago. Added an extended warranty which is still valid. The motor was replaced once before and the unit started smoking again. The unit was taken for repair and came back as not able to repair. The contract says that its my option to get a replacement or refund. Now they decided to refund me at the old price which I refused. I needed to replace the unit according to the agreement. Now suddenly, they can have it repaired by Verymark which will take another several weeks . What kind of cheapskates are these people to save R150.00 by refusing to replace the unit which obviously has more than one problem. I took the unit for repair on 2. 06. 2015 and have had several meetings with Verymark manager. Now I have to wait some more for them to play their game. My daughter is suffering from Asthma and the vacuum is a lifeline for her. This is educational for us. Don't buy from Dions or Verymark. They just pass the buck!