Die yo the bad experience I had at Cape Gate Game I will rather take the money and go buy other camping chairs at another store.

The store manager called me on Sunday 24 November 2024 explained a lot about the supplier’s concerns which make sense but they shouldn’t buy goods from a supplier if they know the product is not good quality and I feel that they need to have staff at all their departments to educate the client. Nobody was there when I purchased the camping chairs to educate me that the frame is not under guarantee but only the stitching because I would’ve never purchased the camping chairs. The store manager suggested that I can bring all the chairs back, which I will do on Saturday on 30 November and I decided to rather take the money and buy me camping chairs from another store. I’m very dissatisfied with the overall support which I got from the two managers at the store on Saturday 23 November 2024. When I told the outdoor manager that nobody was at the outdoor department when I made the purchase, because I feel it is important that their staff should educate the client about the quality and guarantee of the products which didn’t happen in my case. I personally feel that the cashiers is also be educated in that regard to educate the clients. When I told the manager that there was nobody within that department to assist me when I purchased the chairs he just told me it is an open department and it is no need for staff to be there all the time. When I told him what must I do with a broken chair he told me I can throw it away or keep it or do with it whatever I want to. His entire approach and attitude is disgusting and I told him I will take this matter to social media he told me it is fine he respect my decision. I felt that he should first liaise with the store manager which he didn’t do instead telling me all retail stores had rules which is bad because you buy something and if something is wrong you expect assistance in terms of change the product or give the money back not you can throw it away or keep it or do whatever you want to with it. I have a sour taste in my mouth due to the overal customer service from the two managers whom I approached at the store on 23 November 2024 and that is why I will take the chairs back and rather take the money and go purchase camping chairs at another retail store.