DIARRHEA SERVICE OF GAME CELLPHONE INSURANCE

<p>about a year and a half ago i bought a Hisense cellphone from game and took an insurance cover for the device</p> <p> </p> <p>in June 2016 i laid a claim to have my cellphone's screen repaired by the insurance, i believe the insurance is administored by Finrite and underwritten by Hollard. they requested me to Fax a copy of my ID as well as the collection address for the devise of which i did to the fax no ********** , however the fax did not go through as the fax number did not work. I tried phoning the administator on the number ***given in the booklet i received when i first took out the policy and after many repeated days of phoning the insurance and being put on hold for over 30 minutes per call and not reaching anyone who could help an agent finally called me back and told me to send him the documents on his ********** after that i waited and waited for someone to come collect my devise for repairs and this never happened. around mid-December 2016 an agent once more phoned me and asked me to submit the documents AGAIN! but to the following ********** of which i did and someone from RAM finally came and collected the device,that was back in december 2016. now its the 3rd of March 2017 and i have not received any word regarding my device since it was collected and i am at CLIMAX of my FRUSTRATION regarding the dead silence from Finrite i decided to call them and find out the status of my devise, after nomerous phone calls being dropped in ear while being told that my call is being transfered to an agent who will assist me and not to mention being put on hold for over 20 minutes my call was transfered to an agent who only told me NOW that my devise was damaged beyond economical repair and i would have to pay an excess fee of about R 150-00 in order for them to issue me with a devise of the same value. I calmly requested the agent to put me through to her team leader or manager so i could voice out my complaint of which i was told that all the managers were currently in a meeting and could not take my call of which sounded like a JAR OF BS to me and felt like i was being given the middle finger after all my troubles to get to talk to someone.</p> <p> </p> <p>Now i want you to understand that I am not complaing about the MEASLY excess fee that i must pay of R150.00 that i have been expecting to pay from the moment i laid athe claim but I am APPALLED by level of service i have received thus far of which can only be described by the technical term DIARRHEA.</p> <p>I am disappointed at GAME for offering a product to customers through a service provider (Finrite & Hollard) with a low level of service that can only be decribed by a AILING proccess of DEFECATION . if i had not phoned Finrite it means i would still be in the dark about the status of my device and COMMON OVER 9 MONTHS and counting without my claim for a device worth R 1000.00 being finalised, this is rediculous seriously!</p> <p> </p> <p>I want all of my premiums that have paid since the inception of this insurance policy and my devise back as I have been paying for a service that is NON-EXISTENT! and I will take LEGAL ACTION if I have to.</p>