Dessapointed customer

I bought a fridge last year March and same year December it stopped working, I contacted game and I was informed to write an email of which I did, I sent onether email towards the end of December and I was informed that I can only be helped after the 4th of January, I then sent an email again mid January and nothing has been done to this day, and I'm struggling with out the fridge, and fixing the fridge myself will lead to a loss of warranty, I buy all my electronics by games but I'm not really dessapointed with their service and quality of their products, because how can a new fridge stop working in one year.. Raises eyebrows