DESPICABLE CUSTOMER SERVICE

GAME STORE N1 City is a COMPLETE JOKE together with their credit supplier RCS!!!<br> December 26, 2015 our Game card was ****** by one of their cashiers. It was told to us they will do their own internal investigation and \WE\"(as GAME Customers) will have to sort out the credit being refunded with RCS this was almost 3 weeks ago.Saturday January 30, 2016 we went back to the same GAME N1 CITY, to do some shopping, get to the till to pay - IDENTITY CHECK due to what happened. (Fair Enough) There is a queue behind us and this is starting to be \"to say the least\" HUMILIATING! now they need to call RCS. I asked her what the issue is. She then said RCS is now OFFLINE and our old card was never linked with the new card. GARY LAUF (Store Manager) whom was up and down and didn't stop to check what the issue was, had a major attitude. We left the trolley with all our packed items and walked out the store, just as I turn around GARY LAUF together with his STAFF MEMBERS laughing behind our backs. I turned around to say thank you for laughing and GARY LAUF responded and I quote \"We're not laughing at you, we're laughing at the situation\" as if the \"situation\" is funny! Well Done Game & RCS!"