HM
Hlassy M
1 reviews | Active since Dec 2020
27 Dec 2020, 11:42
Dented Brand New Fridge
Bought a KIC fridge on the 26-12-2020..I am so glad I was home when my brother and friend loaded it from Game Bel-Air till to my house. They where very careful. To my suprise the fridge has 3 bad dents and scratches. What frustrates me is that I paid for transport and Game is not interested in picking up this fridge and deliver a non dented fridge. What a nightmare as I was not even going to buy my fridge at Game,but I found myself at Bel-Air
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Replies (2)0
Replies (2)
Game's replyOfficial
27 Dec 2020, 12:53Hi there Hlassy,
Thank you for bringing this to our attention.
I do apologize for the inconvenience this has caused you and the overall experience you had with us,
This matter has been sent off to management to be addressed as you can expect a call within 24-48 hours regarding the feedback.
Once again I am sorry for the condition the item was delivered.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the inconvenience this has caused you and the overall experience you had with us,
This matter has been sent off to management to be addressed as you can expect a call within 24-48 hours regarding the feedback.
Once again I am sorry for the condition the item was delivered.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's reply27 Dec 2020, 12:53
Official
Hi there Hlassy,
Thank you for bringing this to our attention.
I do apologize for the inconvenience this has caused you and the overall experience you had with us,
This matter has been sent off to management to be addressed as you can expect a call within 24-48 hours regarding the feedback.
Once again I am sorry for the condition the item was delivered.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the inconvenience this has caused you and the overall experience you had with us,
This matter has been sent off to management to be addressed as you can expect a call within 24-48 hours regarding the feedback.
Once again I am sorry for the condition the item was delivered.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
HM
Hlassy M's updateReviewer Update
27 Dec 2020, 13:34Thank you so much to Lehlohonolo the manager. What an awesome guy. I give you 200%customer service. Thank you for meeting my expectations.
HM
Hlassy M's update27 Dec 2020, 13:34
Reviewer Update
Thank you so much to Lehlohonolo the manager. What an awesome guy. I give you 200%customer service. Thank you for meeting my expectations.