MH
Matt H

1 reviews | Active since Aug 2016

17 Jan 2017, 19:02

Denied exchange or repairs

<p>I went to Game Store in Benoni to exchange/return/repair a Discovery Gazebo, but I was told nothing could be done as the damage was not dicovered when I opened the item. I bought the Gazebo on the 6th of December. I asked the floor manager by the name of David whether there is no Warrantee on the item and he said NO. This to me isnt fair that I spent a Thousand rand on a new item that has no sort of guarantee. It has become evident that Game does not sell quality products as I have in the past returned numerous electronic items, I thought this time it would be different as this isnt an electronic.</p> <p> </p> <p>David told me that even if it is damaged by natural hazards (windy conditions) there is nothing that can be done. To my mind that doesnt make sense as the Gazebo is for outdoors and it is supposed to be strong enough not to be damaged by natural causes.</p> <p> </p> <p>I am not happy as he did not even take a look at the damage but was quick to get to a conclusion.</p>

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Replies (1)
Game
Game's reply18 Jan 2017, 07:01
Official

We acknowledge receipt of your complaint with reference ***3 and apologise for any inconvenience caused.

The item do carry a guarantee but NOT for damage caused by nature. Senior Management will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,