FM
Fiona M
1 reviews | Active since Apr 2015
12 Mar 2016, 03:50
Demo refrigerator
I purchased a kic refrigerator on Wednesday and they only delivered it on Friday instead of on Thursday. After getting the fridge I was disappointed to find that it was not brand new but the demo fridge I had seen on their show floor.I remember vividly that the demo fridge had a dent on the side and it is the exact same one that was delivered to me. I paid for a brand new fridge and not a demo fridge. I am very disappointed and need this rectified soon.
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Game's replyOfficial
14 Mar 2016, 07:02Hello naazanele,
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
We can assure you that you did not get the display model as it is still in the store and during our telephonic conversation you did mention that the item was sealed.
However, a collect exchange was arranged for today. We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
We can assure you that you did not get the display model as it is still in the store and during our telephonic conversation you did mention that the item was sealed.
However, a collect exchange was arranged for today. We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply14 Mar 2016, 07:02
Official
Hello naazanele,
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
We can assure you that you did not get the display model as it is still in the store and during our telephonic conversation you did mention that the item was sealed.
However, a collect exchange was arranged for today. We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
We can assure you that you did not get the display model as it is still in the store and during our telephonic conversation you did mention that the item was sealed.
However, a collect exchange was arranged for today. We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,