DELIVERY VEHICLE ******!!!

WORST CUSTOMER SERVICE!!!!

I placed an order for a phone with game online on the 7/3/2023, everything went fine with payment, notifications from game with regards to my order being delivered, Dispatch, handing over to courier, order out for delivery with the courier, I got all the updates and was excited for my delivery.

At 15.20 pm on the 09/03/2023 I received an SMS informing me 'unfortunately they could not deliver your order', I was busy and left it for the next day.

On Friday 10/03/2023 I went into the DPDL (the courier they use) website to track my order and check for updates. The update on tracking says PARCEL ******-*******...

Horrified, I contacted GAME via the chat option on their website, I chatted to a Robin Williams, who informed me that this was indeed true and that they needed to get in contact with the courier, for them to process a claim. He could not give me an ETA on how long this would take. He did email me and said we would communicate via email. I was happy and awaiting feedback. The whole day passed, and I was given NO feedback.

I called in to GAME customer care on Saturday and Sunday, and Monday and spoke to Bradley who said he would also follow up and get back to me, that DID NOT happen, they are still waiting for the courier to give them feedback, nobody is contacting me, I AM DOING ALL THE CALLING AND WASTING AIRTIME THAT I DONT HAVE TO WASTE!

Eventually I wanted a refund, after speaking to Asanda on the 13/03/2023 via the call centre, she informed me that I cannot get refund until the claim is processed, by DPD Laser, NOBODY CAN TELL ME HOW LONG THIS WILL TAKE...BUT THE REFUND WILL TAKE 14 DAYS FROM THE TIME THEY GET THE MONEY FROM THE COURIER!!!! I have emailed Robin again on the 14/03/2023 with no reply from him till now..... forcing me to write this review.

GAME!!!! This is South Africa!!! And definitely not the first time a delivery vehicle has been hijacked!!! I'm sure there is a process that needs to be followed and conveyed to YOUR distraught customer when this happens, YES, it is beyond your and my control BUT can you KEEP ME UPDATED OR REFUND ME????

HOPING I GET A REPLY HERE!!!!