Delivery Service - Poor

Good day,<br> We bought a couch today from your store. When the delivery company phoned, they informed me they can only delivery until 4pm - where your store told me atleast 6pm.<br> I had to rush from work and i kept calling your delivery company where the driver kept asking me: Where are you, i want to leave and also kept putting the phone down while talking to him.<br> Is this the service you give your clients?<br> Once i opened the packaging, the couch was damaged and we informed Ester about this, i am still awaiting her call to confirm all is in order and that they will delivery my new couch tomorrow after work at 6pm as she informed me they delivery until 7pm.<br> <br> What will you do to rectify this situation and also the fact that your goods were damaged.<br> I am not happy as you are paying this company to delivery and they are giving your company a very bad name.<br> <br> Will await your feedback.<br> <br> Romano Small