Delivery guys ******ing money out of customers

My review is about the Game store in brooklyn mall. The service in the shop was great but I had a serious problem with the delivery guys. I bought a fridge and come the day of delivery, the delivery guys ******ed money out of me in order for them to take the fridge upstairs. They said they would leave the fridge at the gate and not take it up into my flat unless I had some money to give them. I already paid R300 delivery fee at the store and had to pump out another R150 to the guys to take my fridge up to the first floor into my flat. I was very disappointed. They went as far as telling me the new shop policy is to deliver goods only to the door or gate of the client. How true is this?