DELIVERY 19:32 AND DAMAGED

Can someone please contact me regarding the service of Game! We paid our fridge on Sunday , scheduled delivery for yesterday (Monday) after phoning numerous times to follow up on delivery time and again after 17:00 when Game promised delivery at 17:00 our fridge was delivered at 19:32 last night-security denied access so we had to arrange a bakkie that time at night for the delivery people to transfer the fridge onto the bakkie. When we opende the packaging a plastic flap was broken - no plastic piece to be found inside the fridge which shows that the flap was broken prior to packaging the fridge and the fridge sounds like a tracktor. We went to Game first thing this morning they had a lot of stories and that we should contact Defy and we should arrange with Game's sub-contrator to come and collect the fridge and that they can not give us a time on when collection can take place- on collection they will not exchange the fridge. They then said we should bring the fridge to their store in order for us to get a refund. I will go and buy the same fridge today at Makro.Never again at Game which is really disappointing-rather give a refund than trying to improve the customer service