Delivered damaged item

I ordered a washing machine from Game and they delivered it on the 29th of February 2024, I opened it on the 30th of February 2024 only to find out that it is damaged. I sent emails to log a replacement and showed them the 10 images so that they can see the machine that they delivered. They keep saying they are investigating however I still have the machine with me. I then alerted the lady who is helping me to just refund the amount instead of replacing because they will take more time, and she advised that it will still take time because they need to investigate. What exactly are they investigating if I still have their damaged machine for more than 2 weeks now? What are they still going to investigate afterwards? I’m so disappointed in Game!! I just want my refund at this point, I’ll buy the washing machine elsewhere.