DELAYED RESPONSE TO URGENT MATTERS

For the past two months, I've had non-stop migraines with Game Greenacres. I have spoken to people in the cash office and RCS Department who have said that Game Greenacres does not keep the invoices at the store. I then tried calling Game head office because I was told that they would be able to assist me. Three days later I was told that the store at which the goods were bought should have the invoices. For the past three weeks, I've requested the below mentioned invoices from Game Greenacres. I was told that they'd (RCS Department Greenacres) request the invoices from Metrofile. It is almost three weeks later and I am still waiting. This is ridiculous. I shouldn't be kept waiting this long especially since I am the one paying this account.<br> <br> I've spoken to the branch manager and her assistant... no help whatsoever. I keep getting promises that they'd call me back but they never do. When I call them, all I keep hearing is, \we are waiting for Metrofile mam". For three weeks? ***** is a serious matter to me. Clearly Game Greenacres doesn't feel the same. <br> <br> I hope this matter will now be taken more seriously."""