KM
Kamogelo M
1 reviews | Active since Mar 2026
16 Mar 2026, 10:53
Delayed resolution for damaged TV delivered on 17 February
I purchased a television from Game on 17 February 2026. When the TV was delivered, I discovered that the screen was cracked and the frame bent at the corner. I reported the issue immediately and provided photos. Since then the matter has been passed between the store, the courier, and now Head Office. I was informed that a damaged-in-transit claim was submitted to the courier, but it was rejected. The case is currently with Head Office, and despite multiple follow-ups I have still not received a final resolution. This process has now taken several weeks, which is very frustrating. I would appreciate a final outcome regarding a replacement or refund as soon as possible. I hope Game can assist in resolving this matter promptly.
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Replies (7)
Game's replyOfficial
16 Mar 2026, 12:29Hi Kamogelo, Thank you for reaching out. I'm sorry that you received a cracked TV and for the service you received. This is not the experience we wish you to have. Rest assured, the matter is being dealt with by the complaints team and the agent will revert to you as soon as there's feedback from the store.
Game's reply16 Mar 2026, 12:29
Official
Hi Kamogelo, Thank you for reaching out. I'm sorry that you received a cracked TV and for the service you received. This is not the experience we wish you to have. Rest assured, the matter is being dealt with by the complaints team and the agent will revert to you as soon as there's feedback from the store.
KM
Kamogelo M's updateReviewer Update
17 Mar 2026, 13:00You guys are not taking me seriously, since the 17 of February you keep on saying the case is been dealt with. Everytime I call you office they say the complaint department agent will contact me directly but I never received any sort of communication from them. When I ask them what's the progress they just tell me that it is pending..... 😭 💔. Last time I called on last week Thursday till today there is no any movement on my case.....
KM
Kamogelo M's update17 Mar 2026, 13:00
Reviewer Update
You guys are not taking me seriously, since the 17 of February you keep on saying the case is been dealt with. Everytime I call you office they say the complaint department agent will contact me directly but I never received any sort of communication from them. When I ask them what's the progress they just tell me that it is pending..... 😭 💔. Last time I called on last week Thursday till today there is no any movement on my case.....
Game's replyOfficial
17 Mar 2026, 13:37Hi Kamogelo, I am so sorry for the lack of communication on our side and I can understand your frustration. Please note that your query has been escalated to the management team and we are waiting for feedback. The agent will contact you as soon as they have an update.
Game's reply17 Mar 2026, 13:37
Official
Hi Kamogelo, I am so sorry for the lack of communication on our side and I can understand your frustration. Please note that your query has been escalated to the management team and we are waiting for feedback. The agent will contact you as soon as they have an update.
KM
Kamogelo M's updateReviewer Update
17 Mar 2026, 13:46I request final resolution by Friday, if no outcome in this case I'll escalate it to the consumer authorities..
KM
Kamogelo M's update17 Mar 2026, 13:46
Reviewer Update
I request final resolution by Friday, if no outcome in this case I'll escalate it to the consumer authorities..
Game's replyOfficial
17 Mar 2026, 13:53I will make a note on my side regarding this matter.
Game's reply17 Mar 2026, 13:53
Official
I will make a note on my side regarding this matter.
KM
Kamogelo M's updateReviewer Update
19 Mar 2026, 11:39It's Friday, I called your office and I am disappointed because since last week Thursday, there is no no update or progress on my case. Despite request final outcome on my case due the end of business day. Game is literally doing nothing about it, they are just ignoring me and not taken seriously. I wouldn't recommend anyone, family, friends and colleagues to shop with Game😭💔. I am done......
KM
Kamogelo M's update19 Mar 2026, 11:39
Reviewer Update
It's Friday, I called your office and I am disappointed because since last week Thursday, there is no no update or progress on my case. Despite request final outcome on my case due the end of business day. Game is literally doing nothing about it, they are just ignoring me and not taken seriously. I wouldn't recommend anyone, family, friends and colleagues to shop with Game😭💔. I am done......
Game's replyOfficial
22 Mar 2026, 12:17Hi Kamogelo, I'm sorry your query hasn't been sorted. The complaints agent is trying to get the information needed and will be in touch with you as soon as she has feedback, which will be in the course of the coming week.
Game's reply22 Mar 2026, 12:17
Official
Hi Kamogelo, I'm sorry your query hasn't been sorted. The complaints agent is trying to get the information needed and will be in touch with you as soon as she has feedback, which will be in the course of the coming week.