Delayed Refund with NO resolution

I’m extremely disappointed with my experience with Game online. My order was cancelled without any prior notification, even though their own terms and conditions say otherwise. To make matters worse, the refund of R2,299 — which they confirmed was processed on 01 December — has still not reflected in my account, well beyond the stated 3–5 day turnaround time.

I’ve had to chase them repeatedly for an update. Their WhatsApp support told me I’d be connected to an agent, but no one ever responded. I also called on Saturday; the agent was polite and tried to help, but nothing has been resolved.

If the refund isn’t in my account by EOD 09 December 2025, I’ll be escalating the issue to the Consumer Goods and Services Ombud (CGSO).

This level of service is unacceptable, and I would not recommend this company to anyone.