DELAYED OR NO SERVICE!

I bought a Volkano trolley bag on the 27 January 2024 from Game store in Wonderpark for R1299.00. On the 1 of March 2024, the pulling bar broke in the middle when my son fell with the bag. I returned the bag to Game store Wonderpark on the 3 March 2024 and I was told the bag will be sent to the supplier for repairs which would take 21 days. I have been waiting for the bag since and even forgot about it because within the given time frame, the schools closed for the Easter Holidays and only when the schools re-opened on the 3 of April 2024 did I remember about the bag. Therefore I went to the store on the 3 of April 2024 (a full month) the assistant told me that she will follow-up with the request. She called the supplier and the supplier said they are still assessing the bag and the store assistant needs to follow-up with them on Friday the 5 of April 2024. I am really disappointed in the lack of service nor a sense of urgency considering the turnaround time has already lapsed. The assistant was not even bothered that it’s been over a month. It does seem like this is how they work. I have been warned about the poor quality of Game products and their ‘don’t care attitude’ and really regret making a purchase at their store. As for Volkano, I would not advise anybody to buy their bags nor their products.