Delayed or no paid up letter

Goodday, <br> <br> I am extremely disappointed at the unfair treatment that I received from Game especially since I have been a loyal customer for many years. <br> I went on maternity leave and advised Game that I will be paying a minimum installment as I will not be getting a salary during that period.<br> I have since been handed over to VVM Attorneys. I have subsequently decided to end my relationship with Game and close this account. I settled the account on 14 April 2016 and I am now told that it will take time to get a settlement or paid up letter.<br> I need this letter urgently as I need to clear my name from ITC otherwise my other engagements and will be affected by this unless I have the paid up letter in hand.<br> <br> Cay someone competent please attend to this matter urgently? I take my ITC record very seriously and I am a citizen who is open and honest and it seems this does not count to Game.<br>