Delayed delivery and poor customer service

I purchased a DStv decoder deal with installation and paid R724 (Order details #***) on Sat, 2 May 2020 around 14h00. The purchase was done online.

I was buying this for my mother's house in Durban, Umlazi. This has not been delivered yet and I have not received any call or SMS explaining what is going on. This is so disappointing as I expected a quicker turnaround as such purchase and delivery are allowed during this lockdown period.

I have sent emails to follow up but have never received a response. I have also called several times and have been made to hold for a very long time each time depleting my airtime.

Even more frustrating is the fact that Game is not communicating with me to let me know what is causing the delay.

Please make time to treat me well as your loyal customer and tell me when you are going to deliver and install the new DStv.

Frustrated but Loyal Customer Maxwell