Delay in refund for rejected electric/gas heater

I ordered an electric/gas heater online and waited for 2 weeks without feedback. Upon enquiring from customer service, I was informed that there was no stock for the product and that I could ask for a refund.

I requested a refund immediately and provided my account number. To my surprise, 1 day after, I received an sms stating that my delivery was on it's way. I then informed the customer service agent that I had already purchased this product elsewhere.I was advised to reject the item on delivery.I comp**** and rejected the item. It's now 2months since the saga started am still waiting for my refund.At first I was informed the product will have to reach the warehouse where it came from before my refund is processed.How is this my fault as a paying customer???

I even went to the nearest branch and reported this matter.The manager (Mr Robert: Mooiriver branch Potch) requested the email correspondence and proof of payment of which I provided. He indicated that this information was forwarded to the online department.Am still waiting for my refund even now.

The service I received is pathetic to say the least.I request Game management to process my refund immediately (R1399).